Please read our Terms & Conditions carefully when making a booking.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person logged on this website and compliant to AEOLUS TOURS terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company, AEOLUS TOURS. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Israel. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Table of Contents:

  1. Acceptance of the Terms.
  2. The Site and the Services.
  3. Bookings.
  4. User Responsibility.

AGREEMENT TO TERMS

These Terms and Conditions along with our Privacy Policy outline the rules and regulations for the use of Aeolus Tours Website and Services, located at https://aeolus-tours.com/.
By making a booking the Client agrees to be bound by all of these Terms and Conditions in their entirety.

  • Prices indicated on the AEOLUS TOURS website are listed in USD.
  • Tour confirmation is immediate upon full payment of the tour.
  • We may make changes to these Terms and Conditions at any time. The updated version of these Terms and Conditions will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. You are responsible for reviewing these Terms and Conditions to stay informed of updates. Your continued use of the AEOLUS TOURS website represents that you have accepted such changes.
  • We may update or change the AEOLUS TOURS website from time to time to reflect changes to our products, our users’ needs and/or our business priorities.
  • The AEOLUS TOURS website is intended for users who are at least 18 years old.  If you are under the age of 18, you are not permitted to register on the AEOLUS TOURS website or use the Services without parental permission.

 

Additional policies

Additional policies which also apply to your use of the AEOLUS TOURS website include:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the AEOLUS TOURS website, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of the AEOLUS TOURS website. When using our website, you must comply with this Acceptable Use Policy.
  • Our Cookie Policy, which sets out information about the cookies on the AEOLUS TOURS website.

 

Privacy Policy 

Please read Privacy Policy.

ACCEPTABLE USE  POLICY  

  • Our full Acceptable Use Policy sets out all the permitted uses and prohibited uses of the AEOLUS TOURS website.
  • You may not access or use the AEOLUS TOURS website for any purpose other than that for which we make the site and our services available. The AEOLUS TOURS website may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
  • As a user of the AEOLUS TOURS website, you agree not to falsely imply a relationship with us or another company with whom you do not have a relationship.

 

Cookies POLICY

  • We employ the use of cookies. By accessing Aeolus Tours, you agreed to use cookies in agreement with the Aeolus Tours Privacy Policy.

 

INFORMATION YOU PROVIDE TO US

You represent and warrant that: (a) all registration information you submit will be true, accurate, current, and complete and relate to you and not a third party; (b) you will maintain the accuracy of such information and promptly update such information as necessary; (c) you will keep your password confidential and will be responsible for all use of your password and account; (d) you have the legal capacity and you agree to comply with these Terms and Conditions; and (e) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the AEOLUS TOURS website.

 

OUR CONTENT

  • Unless otherwise indicated, the AEOLUS TOURS website and Services including source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the AEOLUS TOURS website (Our Content) are owned or licensed to us, and are protected by copyright and trade mark laws.
  • Except as expressly provided in these Terms and Conditions, no part of the AEOLUS TOURS website, Services or Our Content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
  • Provided that you are eligible to use the AEOLUS TOURS website, you are granted a limited license to access and use the AEOLUS TOURS website and Our Content and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use.
  • You shall not (a) try to gain unauthorized access to the AEOLUS TOURS website or any networks, servers or computer systems connected to the AEOLUS TOURS website; and/or (b) make for any purpose including error correction, any modifications, adaptations, additions or enhancements to the AEOLUS TOURS website or Our Content, including the modification of the paper or digital copies you may have downloaded.
  • We shall (a) prepare the AEOLUS TOURS website and Our Content with reasonable skill and care; and (b) use industry standard virus detection software to try to block the uploading of content the AEOLUS TOURS website that contains viruses.
  • The content on the AEOLUS TOURS website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of the content on the AEOLUS TOURS website.

Although we make reasonable efforts to update the information on the AEOLUS TOURS website, we make no representations, warranties or guarantees, whether express or implied, that Our Content on the AEOLUS TOURS website is accurate, complete or up to date.

 

LINK TO THIRD PARTY CONTENT 

The AEOLUS TOURS website may contain links to websites or applications operated by third parties. We do not have any influence or control over any such third party websites or applications or the third party operator. We are not responsible for and do not endorse any third party websites or applications or their availability or content.

We accept no responsibility for adverts contained within the AEOLUS TOURS website. If you agree to purchase goods and/or services from any third party who advertises in the AEOLUS TOURS website, you do so at your own risk. The advertiser, and not us, is responsible for such goods and/or services and if you have any questions or complaints in relation to them, you should contact the advertiser.

 

PAYMENTS AND PRICING:

To issue payment for your booking you can use the following methods:

  1. Bank Transfer: We cover all Bank Transfer fees.
  2. Credit Card Payments: You can pay via MasterCard, Visa and Diner’s Club. There is a 5% transaction fee for payments via credit card.
  3. PayPal: There is a 5% transaction fee for payments via PayPal.

 

CANCELLATION POLICY:

Group Tours:

Cancellations for group tours may be requested within 24 hours of the purchase at no penalty. After the first 24-hour period, cancellations will incur varying fees based on the proximity of the request to the tour date:

  • 50 days or more prior to arrival: $150 USD cancellation fee.
  • 49 to 35 days prior to arrival: 30% of the full trip cost is non refundable.
  • 34 to 25 days prior to arrival: 50% of the full trip cost is non refundable.
  • 24 to 11 days prior to arrival: 75% of the full trip cost is non refundable.
  • The tour is non-refundable 10 days or less from the arrival date.

To avoid cancellation fees, trips may be transferred to other travelers at no charge. Transfer requests must be made no less than one week before the tour’s start date.

Aeolus Tours reserves the right to cancel or postpone any trip due to force majeur, natural disasters, political instability, or other external events; if the trip cannot be completed as planned or with full guarantee of your safety. In that event, you may choose either to transfer

your amounts paid to an alternate departure date or receive a full refund.  In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less at any unrecoverable costs.  We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance or non-refundable flights.

In instances where a Client’s itinerary must be changed, Aeolus Tours will make comparable modifications with the Client’s immediate notification.

Private Tours:

Cancellations for private tours may be requested within 24 hours of the purchase at no penalty. After the first 24-hour period, cancellations will incur varying fees based on the proximity of the request to the tour date:

  • 30 days or more prior to arrival: $200 USD cancellation fee.
  • 14 to 29 days prior to arrival: 30% of the full trip cost is non refundable.
  • 7 to 13 days prior to arrival: 40% of the full trip cost is non refundable.
  • 3 to 6 days prior to arrival: 70% of the full trip cost is non refundable.
  • The tour is non-refundable 2 days or less from the arrival date.

To avoid cancellation fees, trips may be transferred to other travelers at no charge. Transfer requests must be made no less than one week before the tour’s start date.

Aeolus Tours reserves the right to cancel or postpone any trip due to force majeur, natural disasters, political instability, or other external events; if the trip cannot be completed as planned or with full guarantee of your safety. In that event, you may choose either to transfer

your amounts paid to an alternate departure date or receive a full refund.  In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less at any unrecoverable costs.  We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance or non-refundable flights.

In instances where a Client’s itinerary must be changed, Aeolus Tours will make comparable modifications with the Client’s immediate notification.

INSURANCE

The tours do not include any forms of personal travel insurance. The Client will be solely responsible for purchasing comprehensive travel and trip insurance policies to cover any unforeseen situations that may occur before, during and after the trip.

 

VISA

As a tour operator based under Israeli jurisdiction, Aeolus Tours can facilitate and work with group members for visa application through the Israel Ministry of the Interior. Aeolus Tours is not able to affect or influence the visa process in any way. All decisions regarding such authorizations go back to the Israeli Ministry of Interior who as a body is solely responsible for any authorizations and rejections of visas.

 

DIETARY RESTRICTIONS AND MEDICAL CONDITIONS

Aeolus Tours will make every attempt to honor dietary restrictions and preferences. The Client is solely responsible to inform Aeolus Tours and any other third parties of any dietary restrictions, allergies or medical conditions.

 

HOTELS

Hotel check-in is at 3 p.m. on the arrival date and check-out is at 12 p.m. on the departure date. The Client will be responsible to coordinate flight times to coincide with hotel check-in and check-out times as best as possible. Late hotel check-out will incur additional charges, unless arranged with Aeolus Tours otherwise. In the event that accommodation choices have changed, the Client will be notified by email in advance.

Aeolus Tours has taken every measure to work with reputable hotels and tour guides; however standards of hygiene, transportation, timeliness and accommodations in the Middle East are often lower than those in the Western World. As such, Aeolus Tours will consider service levels met, when they meet the same requirements as in the destination country.

 

FLIGHTS

The Client is responsible to inform Aeolus Tours of inbound and outbound flight information so that airport transfers can be coordinated appropriately.

 

IN CASE OF COMPLAINT

Aeolus Tours is committed to maintaining a high level of service. In the event that the Client feels that the services are subpar, the Client may inform the tour guide or Aeolus Tours of the situation immediately so that steps can be taken to rectify any concerns.

 

PRIVACY POLICY

Any personal information shared by the client is considered confidential and shall remain private and will not be made publicly available by either party.

 

LIMITATION OF LIABILITY

The AEOLUS TOURS and Services are provided on an as-is and as-available basis. You agree that your use of the Site and/or Services will be at your sole risk except as expressly set out in these Terms and Conditions. All warranties, terms, conditions and undertakings, express or implied (including by statute, custom or usage, a course of dealing, or common law) in connection with the Site and Services and your use thereof including, without limitation, the implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement are excluded to the fullest extent permitted by applicable law.

We make no warranties or representations about the accuracy or completeness of the AEOLUS TOURS content and are not liable for any (1) errors or omissions in content: (2) any unauthorized access to or use of our servers and/or any and all personal information and/or financial information stored on our server; (3) any interruption or cessation of transmission to or from the site or services; and/or (4) any bugs, viruses, trojan horses, or the like which may be transmitted to or through the site by any third party. We will not be responsible for any delay or failure to comply with our obligations under these Terms and Conditions if such delay or failure is caused by an event beyond our reasonable control.

Aeolus Tours, in providing services pursuant to these Terms and Conditions, shall not be responsible or liable for any acts, errors, omissions, delays, missed connections, accidents, losses, injuries, deaths, property damage, or any indirect or consequential damages resulting there from, which may be the result of action, inaction, default or insolvency of any airline, hotel, car supplier, other third party goods or service suppliers except in the case of negligence or misconduct by Aeolus Tours.

 

RESPONSIBILITY OF AEOLUS TOURS

Aeolus Tours will always provide clients with the appropriate assistance without undue delay in any situation. This will include providing thorough communications pertaining to a client’s booking. Clients will be assisted in matters regarding information on health services, local authorities, consular assistance, immigration, customs and helping to find alternative travel arrangements. We may charge you a reasonable fee for such assistance if the difficulty is caused intentionally by you or through your negligence.

 

JURISDICTION

Aeolus Tours is obligated to follow Israeli law and is subject to the jurisdiction of the Israeli courts.

Have any Questions?

We create flexible tour program packages and tailor made experiences to suit the needs and preferences of our clients.

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