Cancellations will incur varying fees based on the proximity of the cancellation request to the tour date:
- 50 days or more prior to arrival: 150 USD
- 49 to 35 days prior to arrival: 30% of the full trip cost
- 34 to 25 days prior to arrival: 50% of the full trip cost
- 24 to 11 days prior to arrival: 75% of the full trip cost
- The tour is non-refundable 10 days or less from the arrival date
To avoid cancellation fees, trips may be transferred to other travelers at no charge. Transfer requests must be made no less than one week before the tour’s start date.
Tours may be cancelled if, due to force majeur, natural disasters, political instability or other external event, the trip cannot be completed as planned or with full guarantee of your safety. In that event, you may choose either to transfer your amounts paid to an alternate departure date or receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance or non-refundable flights.
The tours do not include any forms of personal travel insurance. We strongly suggest that travelers purchase comprehensive travel insurance policies to cover any unforeseen situations that may occur before, during and after the trip from their own respective countries.
- Israel grants on-arrival entry permits to many nationalities.
- If you require a visa to enter Israel, one can be obtained through an Israeli Embassy or Consulate.
- Your passport must be valid for at least 7 months upon entering Israel.
DIETARY RESTRICTIONS AND ALLERGIES
Any dietary restrictions or food allergies require advanced notification. Please advise us at least one week before arrival of your needs and preferences so we can notify hotels and tour guides. This is particularly important in the case of food allergies or medical conditions. We will make every attempt to honor dietary restrictions and preferences, however many of the services require coordination with third-party providers, therefore we can’t be held responsible for lack of delivery or quality.
HOTES AND FLIGHTS
Hotel check-in is at 3pm on the arrival date and check-out is at 12pm (noon) on the departure date. We suggest that you coordinate flight times to coincide with these times as best as possible. Please note that late check-out will incur additional charges. In the event that accommodation choices have changed, you will be notified by email in advance.
Please advise us immediately of your flight information so that we can coordinate your airport transfer.
IN CASE OF COMPLAINT
We are committed to maintaining a high level of service. For any complaints, please inform your guide immediately so we may take steps to rectify your concern.
Your itinerary is subject to change should unforeseen circumstances occur, in which case we will make comparable modifications with your immediate notification. We reserve the right to make any modifications to the itinerary due to force majeur, weather conditions, operational considerations or security limitations. However, we’ll do our best to provide solutions that’ll have a minimal impact to the itinerary and experience.
Though we have taken every measure to work with reputable hotels and tour guides, please be advised that standards of hygiene, transportation, timeliness and accommodations in the Middle East are often lower than those in the Western World. As such, we will consider service levels met, when they meet the requirements in the destination country.
This contract is governed by Israeli law and is subject to the jurisdiction of the Israeli courts.